Retail professionals gathered in Kolkata on 20 January 2026 for Excellence in Store Operations (ESOps), a full-day masterclass focused on improving on-ground retail performance and profitability. Hosted by the Retailers Association of India at Hotel De Sovrani, the programme addressed practical aspects of store management including profitability planning, local catchment marketing, buying and merchandising, inventory control, and in-store visual merchandising.

The sessions were led by industry practitioners Dipankar Mukherjee (Mumuso Retail), Nabangkur D. (Reliance Digital), and Parvesh Khurana and Abhishek Anand (Baazar Retail Pvt. Ltd.), bringing operational insights from the frontline of retail execution. The initiative aimed to equip store leaders with actionable frameworks to translate strategy into effective day-to-day operations.